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Weekly Notes from Enterprise Rockers

You got the love - customer service at its best   Fiona Crawford

Earlier this year, my business, Helter Skelter, was voted Britain's Friendliest Business by our customers. The comments from customers were quite moving, and showed that we had touched them and given them far more than a place to play and eat. We have developed our own philosophy in customer service and have an ethos that all our staff buy into - respect, kindness and empathy. We talk about 'giving the love' - and we work very hard to deliver this.

To us its commonsense, it's how we want to be treated, and it also makes working at our business a pleasure. How do you 'give the love' to your customers?

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